Cancellation & returns

Cancellation instructions

Consumers are entitled to a right of withdrawal under the condition they are a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The withdrawal period is fourteen days and begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of partial deliveries, the final delivery of the goods.

To exercise your right of withdrawal, you must inform us

BUDSKAP – Kousek Christopher

1220 Vienna, Kaisermühlenstrasse 26/3/327

Phone: +43699/12291732

E-mail: office@budskap.at

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise beforehand.

Under no circumstances will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the immediate costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal shall not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address at the time of the conclusion of the contract are outside the European Union, unless the law of the consumer’s place of residence provides for such a right of withdrawal.

 

 

 

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